Jobs, fresher vacancy - Customer Services Administrator • Greater Manchester

Company: AJ Bell

Greater Manchester

Job DescriptionWe are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers. For hard working individuals, there are excellent career development opportunities available. We have big growth plans with multiple opportunities available across a variety of teams and inductions will take place for these roles fortnightly. Working in our Exchange Quay, Manchester office day to day responsibilities include processing customer requests, handling financial transactions, producing letters and emails, working efficiently with our internal systems and maintaining accurate records on our databases and resolving customer queries via phone and email. Knowledge & Experience: You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English.Excellent numerical abilityStrong communication skills, both written and verbal.Competent IT skills including experience working with ExcelAbility to work to deadlines and under pressure, at times unsupervisedExperience of financial services, or a keen interest in it, is desirableAbout us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.Our perks and benefits:Starting salary of £25,400 - £27,400 (depending on financial services experience)Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell schemeA choice of pension schemes with matched contributions up to 6%Discretionary bonus schemeAnnual free share awards schemeBuy As You Earn (BAYE) SchemeHealth Cash Plan – provided by SimplyHealthDiscounted private healthcare scheme and dental planFree on-site gym providing a wide range of free classesEmployee Assistance ProgrammeBike loan schemeSick pay+ pledgeEnhanced maternity, paternity, and shared parental leaveDiscounted nursery fees at Kids Planet on Exchange QuayLoans for travel season ticketsDeath in service schemePaid time off for volunteer workCharitable giving opportunities through salary sacrificeCalendar of social events, including monthly payday drinks, annual Christmas party, summer party and much moreParking at Exchange Quay (Subject to availability)Personal development programmes built around you and your career goals, including access to personal skills workshopsOngoing technical trainingProfessional qualification supportTalent development programmesPeer recognition scheme, with rewards including restaurant and shopping vouchers or time offMonthly leadership breakfasts and lunchesCasual dress codeAccess to a range of benefits from our sponsorship dealsHybrid working:At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.