Jobs in London - Senior Complaints Officer • London

Company: Corus Consultancy

London

Purpose To manage complex corporate (non-statutory) and statutory complaints. You'll review and draft final-stage responses, assure quality, and drive learning and improvements across services. Key duties * Coordinate end-to-end complaint handling and support Ombudsman cases * Draft/sign off final responses; ensure compliance with policy and timescales * Analyse performance data and report to managers/DMTs * Liaise with senior officers on sensitive/high-risk cases * Provide guidance to services on good practice About you * Strong track record handling complaints in local government or similar * Excellent written/verbal communication and stakeholder management * Solid grasp of relevant legislation, policies and procedures * Highly organised; able to manage competing deadlines * (Desirable) Experience supporting/supervising junior staff If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)