Job Description**This role can be based from any country ServiceNow has an entity in EMEA**The Senior Technical Consultant (UI/UX) is responsible for guiding clients through the design and implementation of ServiceNow user experiences, with a particular focus on UI Builder, configurable workspaces, portals, and mobile applications. This role is central to delivering modern, intuitive, and scalable UI/UX solutions on the ServiceNow platform. We expect the successful candidate to act as an expert in UI Builder, with the ability to customize out-of-the-box experiences and create new workspaces and portals from scratch. Key Responsibilities Project Delivery Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for UI/UX, UI Builder, Portal and Mobile implementations. Lead the implementation of UI Builder solutions, demonstrating expertise in: page design configuration (variants, properties, etc.), events (handlers and binding), data resources, macroponents, modal dialogs, viewports and more Perform hands-on implementation with the ServiceNow platform, leveraging all ServiceNow technologies and capabilities: Workflow Studio/ Flow Designer, JavaScript, REST/SOAP API integrations (incl. MID Servers), Single Sign-On and more Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments Mentor colleagues and provide guidance on UX/UI best practices within ServiceNow Serve as an escalation point for complex technical and design challenges Pre-Sales & Advisory Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and UX/UI solutions, with a focus on ServiceNow Platform capabilities Deliver demos, prototypes, and workshops that highlight ServiceNow capabilities Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in the UX/UI area Advise customers on UX/UI strategy, ensuring solutions follow usability, accessibility, and scalability best practices Product Collaboration Collaborate with ServiceNow product teams by providing feedback on UI Builder and UX/UI features Contribute to new offerings and thought leadership around configurable workspaces, portals, and mobile experiences
Updated: 31 October 2025
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