Jobs in London - Housing Business Support Officer • South East London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

South East London

5 Month Contract With A Local AuthorityJob PurposeWe are seeking an experienced Business Support Officer (BSO) with strong scheduling and planning experience to support the delivery of responsive and planned repairs for a Tier 1 contractor. This role is critical in ensuring that jobs are scheduled efficiently, operatives are deployed effectively, and customers receive a timely, high-quality service.You’ll be working in a busy operational environment, supporting day-to-day administrative and scheduling functions, coordinating repairs appointments, and maintaining accurate records using housing and repairs management systems. This role suits someone with a background in property services, social housing, or contractor-based maintenance environments.Key ResponsibilitiesSchedule and allocate repairs and maintenance appointments to operatives using in-house systems and ensure optimal route planning.Monitor operative diaries and job progress throughout the day to ensure appointments are met and updates are actioned.Handle inbound and outbound calls/emails from tenants, operatives, subcontractors, and client teams, providing excellent customer service.Use housing and contractor systems (e.g., DRS, OptiTime, Impact Response, Oneserve, Northgate, or similar) to log, monitor, and update job statuses.Liaise with supervisors, trade operatives, and subcontractors to ensure works are completed on time and to standard.Reschedule missed appointments or reallocate jobs due to emergencies, absences, or delays.Raise, update, and close works orders and ensure correct job coding and priority levels are applied.Maintain accurate and up-to-date records for compliance, audit, and reporting purposes.Support the wider business support and operations team with admin tasks such as reporting, invoicing queries, stock/materials tracking, and client updates.Contribute to continuous service improvement by identifying process efficiencies and assisting with internal performance monitoring.RequirementsProven experience in a similar repairs scheduling or planning role within a contractor, housing provider, or property maintenance environment.Strong working knowledge of scheduling software (e.g., DRS, OptiTime, Kirona, Impact Response) and housing management systems.Experience coordinating repairs for multi-trade teams (responsive, voids, planned maintenance).Understanding of priority codes, SOR (Schedule of Rates) codes, and repair diagnostics.Experience in a customer-facing administrative role dealing with high call volumes and complex queries.Excellent organisational and multitasking abilities, able to manage competing priorities in a fast-paced environment.High level of accuracy and attention to detail in data entry and record-keeping.Strong IT skills including Microsoft Office (Excel, Outlook, Word).Clear and professional communication skills, both written and verbal.Ability to work as part of a team and under own initiative.Resilient and calm under pressure, particularly when dealing with urgent or escalated issues.Commitment to delivering excellent service to both internal and external stakeholders.