Jobs in London - Parking Appeals and Representations Officer • South East London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

South East London

Summary:The role involves working within the Back Office Parking Team, reporting to a Team Leader. The primary responsibility is to manage inquiries and correspondence related to Penalty Charge Notices (PCNs), including challenges, representations, appeals, and charge certificates. The position requires producing high-quality responses within set productivity targets and deadlines. The role demands a thorough understanding of complex legislation and the ability to make balanced judgments based on evidence. Career progression is available from SC5 to SO1 upon meeting performance standards.Responsibilities:Investigate and respond to all inquiries and correspondence regarding PCNs at all statutory process stages.Ensure high-quality responses are produced to meet productivity targets.Maintain a consistently high standard of work, often under strict deadlines.Evaluate evidence to make balanced judgments on each case.Obtain and maintain knowledge of relevant legislation and ensure compliance.Investigate and respond to Parking Appeals, preparing evidence packs for London Tribunals.Complete the investigation and evidence submission process within target dates.Attend personal appeals and act as a liaison between the Council and London Tribunals.Respond to communications from London Tribunals within required timeframes.Identify opportunities for service improvement and participate in related projects.Provide guidance on complex issues and liaise with internal and external bodies.Cover for other Appeals and Reps Officers or Line Management as needed.Participate in training and development courses as required.Adhere to health and safety regulations, Data Protection/GDPR, and Council policies.Perform duties in line with Council’s staff values, focusing on improving residents' lives.Undertake additional duties or transfer to another department as directed.Requirements Experience in handling inquiries and correspondence related to PCNs.Ability to produce high-quality work within tight deadlines.Strong judgment skills to evaluate evidence and make decisions.Knowledge of relevant legislation and compliance requirements.Experience in preparing evidence packs and attending tribunal hearings.Ability to identify service improvement opportunities.Strong communication and liaison skills.Willingness to participate in training and development.Commitment to health and safety, data protection, and equality policies.Flexibility to undertake additional duties or departmental transfers as needed.