Jobs in London - Service Desk Coordinator • East London

Company: Daniel Owen Ltd

East London

Service Desk Coordinator Permanent Based in East London £28-32K per annum dependent on experience Key responsibilities: - Scheduling work: Plan and assign tasks to engineers and subcontractors, optimising for efficiency and response times. - Emergency response: Act as a first point of contact for client-reported emergencies and oversee engineer attendance. - Workload management: Take ownership of the daily workload, manage the completion of both preventative and reactive tasks, and ensure work is completed within set Service Level Agreement (SLA) targets. - System and data management: Use CAFM systems (JobLogic experience is a HUGE benefit) to manage tasks, monitor completion, and produce monthly performance reports. - Communication: Liaise with both clients and the facilities team. - Technical assistance: Help diagnose technical issues to ensure work orders are assigned the correct "P" (Priority escalations) code and have the right level of technical ability assigned. Experience: - Previous experience in facilities coordination role is greatly desired. Customer-facing FM/Ops role is beneficial - Proficiency in CAFM property management systems is highly valued. JobLogic experience will be a huge benefit as this CAFM system is what we currently use. - Ability to multitask; self-started; scrappy; resilient; ability to work under pressure; make effective decisions quickly. Benefits: - competitive salary - enhanced private healthcare - amazing team; loads of team socials; WeWork office space