Job DescriptionWhat you’ll do…Manage a central inbox and phone system, distributing enquires, ensuring our guests reach the right person & have a smooth & memorable first impression of The HoxtonKeep things running smoothly by supporting our team across reactive and proactive, from creating and updating bookings, contracts & invoices; regular reporting and updating of our systems, rooming lists, rate loadings, RFP’s, presentation decks, monthly reports, processing commissions, and diary management etc.Manage internal bookings & requests, including site visits with clients as required to support the teamBuild strong relationships with the Hotel teams and external third parties, keeping the guest experience at the heart of everything you doLiaising with clients and managing smaller bookings as requiredGet involved with projects & ad-hoc activities across the 4 Hotels and champion multiple projectsSupport the team in growing and moving the function forward
Updated: 05 November 2025
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