Jobs, fresher vacancy - User Researcher • UK

Company: Experian

UK

Job DescriptionWe're looking for a User Researcher to join our Consumer Services function at Experian. You'll join a small but perfectly formed User Research team, playing an important role in shaping the user experience across two of our product domains. You'll help us understand our customers deeply and make evidence-based decisions. Working in-house as part of a cross-functional product team, you'll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post-launch evaluation. You'll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research is at Experian. What you'll doPartner with designers and product managers to identify research opportunities.Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to diary studies and concept testing.Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.Synthesise findings into clear, actionable insights that connect directly to product outcomes and business goals.Champion the voice of the customer across teams, helping others see how research drives impact.Help evolve our research practice, operations, tools, and ways of working across domains.