Jobs, fresher vacancy - Housing Officer • Kirkby-In-Ashfield

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

Kirkby-In-Ashfield

5 Month Contract With A local AuthorityJob PurposeTo provide a high-quality, customer-focused housing management service to tenants, leaseholders, and applicants within the Ashfield district. The postholder will manage a defined patch, dealing with all aspects of tenancy and estate management, ensuring homes and neighbourhoods are safe, well-managed, and sustainable.Key ResponsibilitiesManage a designated housing patch, acting as the main point of contact for tenants and residents.Undertake tenancy sign-ups, successions, and terminations in accordance with policies and procedures.Investigate and resolve reports of anti-social behaviour (ASB), breaches of tenancy, and neighbour disputes.Carry out regular estate inspections, identifying and arranging necessary repairs or improvements.Liaise with contractors and internal teams to ensure high standards of maintenance and service delivery.Provide advice and support to tenants on rent payments, tenancy conditions, and available services.Work collaboratively with other agencies and departments to support residents’ wellbeing and sustain tenancies.Handle enquiries and complaints promptly, maintaining accurate records of actions taken.Promote resident engagement and involvement in community activities and housing issues.Maintain up-to-date and accurate records using the organisation’s housing management systems.Prepare reports, case notes, and correspondence as required.Ensure compliance with all housing legislation, safeguarding policies, and data protection requirements.Contribute to team meetings and service improvement initiatives.RequirementsExperience in social housing or tenancy management.Strong understanding of housing law, tenancy conditions, and ASB procedures.Excellent communication, negotiation, and organisational skills.Ability to work independently and manage a varied workload across office and patch-based duties.Confident IT user, with experience in housing management systems and Microsoft Office.Full UK driving licence and access to a vehicle for site visits.Experience of partnership working with support agencies, contractors, and local authorities.Knowledge of welfare reform, rent arrears management, and community engagement.