Jobs, fresher vacancy - Service Desk Analyst • UK

Company: Euromonitor

UK

About EuromonitorEuromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services; we are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.About the roleAs a Service Desk Analyst, you will be the first point of contact for IT support, providing exceptional service to internal colleagues. You’ll resolve hardware and software issues, manage IT assets, and ensure our London office runs smoothly. Your proactive approach and strong problem-solving skills will help maintain high standards of customer satisfaction and operational efficiency.Key ResponsibilitiesRespond to IT incidents and service requests, meeting SLAs and ensuring timely resolutionMaintain and manage IT equipment, stock, and asset registersProvide technical support for hardware, software, access, and connectivity issuesAdminister and maintain approved software systems, including Microsoft 365, Active Directory, and moreApply updates, security patches, and configuration changes to systemsManage user accounts, permissions, and access controlsDocument system configurations and maintain accurate recordsSupport meeting room technology and provide VIP support for the Leadership teamEngage in continual process improvement and contribute to service reporting and KPI analysisEnsure compliance with security best practices and respond to security alertsRequirementsExcellent verbal and written communication skillsStrong organizational skills and ability to multitaskProactive, accountable, and customer-focusedExperience providing high-quality IT support, especially with Microsoft Office 365Understanding of digital product architecture and troubleshooting web/network issuesExperience with Microsoft Azure, Windows 11, and hardware troubleshooting is beneficialITIL4 Foundation certification requiredAbility to provide training and support to end usersReady to join us?Apply now and be part of a dynamic, global team making a real impact.For more information, visit: www.euromonitor.com#LI-HYBRID #LI_AG1BenefitsWhy work for Euromonitor? Our Values:We seek individuals who act with integrityWe look for candidates who are curious about the worldWe feel that as a community, we’re stronger togetherWe seek to enable people to feel empoweredWe welcome candidates who bring strength in diversity International: not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis. Hardworking and sociable: our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with. Committed to making a difference: We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights. Excellent benefits: we offer competitive salaries, enhanced healthcare and pensions, plus generous holiday allowances, hybrid working and, in many offices, a Core Hours policy allowing flexible start and finish times to each day. Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our Managers and Directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent. Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.