Jobs, fresher vacancy - Application Support Analyst • UK

Company: Octopus

UK

Job DescriptionWhat's in it for you?We are seeking a highly skilled and motivated Technical Application Support Analyst to join our team within our production system support function which manages our customer facing website, corporate websites, CRM system and portfolio management systems. We are currently completing our transition to a new cloud native and event driven architecture, utilising future proofing capabilities including microservices and APIs, providing an amazing opportunity for you to employ and optimise your skills in a recognised market leader in financial services. The successful candidate will be responsible for providing technical support and troubleshooting for our financial applications, ensuring smooth and efficient operations. The teamYou will be a part of a team of 10 people: 2 focus on managing finance applications, while 7 oversee IT applications. This role will specifically involve managing IT applications.What You’ll Do:Provide daily support of production applications, resolving issues promptly and efficiently.Continuously monitor application performance and system health, implementing improvements where necessary.Manage major incidents, ensuring timely resolution and minimal impact on business operations with SLA.Diagnose and resolve technical issues related to application performance, connectivity, and functionality.Maintain detailed documentation of support activities, including incident reports, troubleshooting steps, and user guides.Identify and record underlying problems from recurring incidents and major incidents.Managing customers expectation by providing updates for resolution of problems or delivery of requirementsAssist end-users with technical application queries and provide training as needed.Work closely with engineering, Product Managers, IT infrastructure, and other stakeholders to improve continuous integrations, support and communication.Ensure all support activities comply with industry regulations and company policies