Jobs, fresher vacancy - Senior Service Designer • UK

Company: Concept Resourcing

UK

Senior Service Designer Location: London preferred, Manchester considered Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up) Duration: 4 months Rate: (Inside IR35) Experience level: 4+ years in senior design roles Environment: Highly technical, working alongside data engineers and analysts Essential Skills Service Design Expertise Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments Strong ability to balance user needs with organisational goals Skilled in service mapping, blueprinting, and storyboarding to communicate design intent Confident in service prototyping and transforming concepts into tangible solutions Communication & Facilitation Excellent storytelling and communication skills for diverse audiences Experienced in workshop design and facilitation, driving collaboration and consensus Strong capability in engaging with and understanding the needs of senior stakeholders Hands-on approach, working closely with interaction designers and delivery teams to realise service designs Technical Environment Strong technical literacy, comfortable working with engineers, analysts, and data professionals Background in or exposure to data-driven projects (highly desirable) Confidence working with numerical and spreadsheet-based information Experienced in agile, multi-disciplinary delivery environments What You'll Be Doing Designing and shaping large-scale internal services for senior government users Facilitating stakeholder workshops and discovery sessions with leadership teams Producing service maps, blueprints, and storyboards that communicate clear design direction Collaborating closely with interaction designers, data engineers, and analysts in a technical delivery setting Acting as a bridge between business and technical teams, translating needs into actionable design outcomes Prototyping and iterating service concepts to validate and refine user experiences