Jobs, fresher vacancy - Service Sales Specialist - Volunteer • UK

Company: Quilombo UK

UK

Position Overview:The Service Sales Specialist plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach. Key Responsibilities:Sales & Lead Generation:Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.Participant Onboarding:Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.Customer Relationship Management (CRM):Maintain accurate records of leads, interactions, and conversions in the CRM system.Follow up with prospects to address concerns, nurture interest, and close enrollments.Reporting & Feedback:Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.Share participant feedback to improve programme positioning and outreach strategies. 5. Compliance & Ethics:Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs. Required Qualifications:Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.Experience:2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.Experience conducting cold calls, managing leads, and closing conversions.Skills:Strong persuasive communication and active listening skills.Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).Ability to articulate complex programme details in a clear, motivating manner.Resilience in handling objections and rejection.