Jobs, fresher vacancy - Call Handler - Crawley - TEMP 6 MONTHS - PERM - 16.22ph • Crawley

Company: Regen Solutions

Crawley

Job Title: CALL HANDLERLocation: CRAWLEYSalary: £16.22PH - 6 MONTHS TEMP - PERMSector: Social Housing Maintenance Key Responsibilities Act as the first point of contact for all customer and client queries via phone, email, and computer-aided facilities management (CAFM) systems. Accurately log, prioritise, and dispatch reactive and planned maintenance tasks to engineers, subcontractors, and site teams. Liaise with clients and internal teams to ensure timely resolution of issues and maintain clear communication throughout the process. Manage and update systems (CRM and CAFM) to ensure transparency and maintain accurate records. Support the achievement of service level agreements (SLAs) and key performance indicators (KPIs). Handle complaints effectively, showing empathy and professionalism in all interactions. Work closely with site managers and engineers, promoting a "one-team" approach. Required Skills and Qualifications Experience: Previous experience in a customer service or helpdesk role is essential, ideally within the FM or property services sector. Communication: Strong verbal and written communication skills, with the ability to be confident, efficient, and reassuring on the phone. IT Literacy: Proficiency in Microsoft Office and experience with CAFM or CRM systems is highly valued. Organisation: Excellent time management, prioritisation, and multi-tasking abilities, especially when working under pressure or with high call volumes. Personal Attributes: Must be professional, tenacious, results-oriented, empathetic, and a good team player. Problem-Solving: A proactive approach to problem-solving and the ability to make decisions in critical situations. If you feel this Repairs Planner position is of interest to you, please either apply for the position directly or call Natasha on 07930080466. please send all CV's