Jobs, fresher vacancy - Portfolio Manager – Impact Accelerators - HRSD • Surrey

Company: ServiceNow

Surrey

Job DescriptionThe role of a Portfolio Manager is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.As part of the global customer excellence organization, the Portfolio Manager plays a critical global role and is accountable for both creating and maintaining a portfolio of Technical, Strategic and Architectural accelerators. Our Impact accelerators help customers to unlock business value, accelerate ServiceNow product adoption, as well as stay current and healthy.https://www.servicenow.com/docs/csh?topicname=technical-accelerators.html&version=latest What you get to do:As a Portfolio Manager within ServiceNow Impact, you will be instrumental in shaping and scaling our accelerator portfolios that drive customer success. You’ll work globally to design, launch, and support our solutions that personalize and accelerate digital transformation journeys on the Now Platform. You will act as the ServiceNow subject matter expert and bring together ServiceNow best practices, innovations, capabilities and content to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.The ideal candidate is someone with significant experience in the ServiceNow platform, has experience building offerings and content whilst leveraging their real-world implementation and transformation experiences, and who wants to help our client base with their digital/AI capabilities.ResponsibilitiesPortfolio Development - Create and maintain a portfolio of Impact accelerators across ServiceNow technical domains, their governance, architecture and the strategic operations to support them, which can include engagement flows, supporting technical automations, workshop presentations.Communication - Communicate effectively with people having a broad range of knowledge. (Internally, partners and customers, from Customer CIO’s & Product Owners to implementation specialists/engineers)Enablement and Delivery Support - Launch and support the delivery of accelerators by global team of experts and consultants in the form of assisting with delivery questions, delivering webinars, and internal enablement.Create consultative Partnerships – Collaboration with ServiceNow Business Units and Product Success Teams to establish how Impact Accelerators can support customers with product adoption, respond to barriers to success and increase knowledge and utilization of the capabilities within their portfolioStrategic Thought leadership - Provides strategic and technical thinking, to build and execute on a roadmap to meet team objectives.Advocacy and Expertise - Serve as the subject matter expert on assigned technical/product domain and act as a thought leader within the role. Capable of guiding both internal and external audiences by providing deep subject matter expertise.Cross-Functional collaboration - Develop a network of relationships and collaborate closely with colleagues across geographies, product lines and disciplines.Innovation and forward looking - Explore new cutting-edge technologies for potential incorporation into different accelerators. This may be by assessing the impact of an upcoming family release to existing accelerators to identify the need for new or adjusted deliverables considering new functionality and customer needs, to considering ways we our customers can consume our accelerators.Prioritization and problem solving - Analyze intricate problem scenarios and develop creative solutions. Understanding timelines and commitments required to meet release timeframes and targets.