Jobs, fresher vacancy - Service Delivery Co-ordinator • Staffordshire

Company: Pertemps

Staffordshire

An excellent opportunity to be part of a great team environment in a rapidly growing business. Reporting to the Service Delivery Front Line Manager, you will be responsible for providing a cost effective, reliable, efficient, and sustainable delivery service meeting the customers’ needs and in line with the company’s profit margin objectives. Working Hours – Monday to Friday 1030am - 1900hrs ( Day's ) Role Job allocation and planning of resource with route optimizer to achieve required response times to ensure Customer SatisfactionProviding an excellent service by meeting on-time deliveries/time windows and all customer specific delivery SLA’s with efficient planning.Develop and maintain good relationships with all drivers that encourages constant 2-way communicationTo respond appropriately and professionally to all customer and driver requests/correspondenceProactively communicate with Customer and drivers during end-to-end process of our service provision through progress chasingFull ownership of customer charging and driver costing, negotiations, supplier charge process’Handling of Customer ComplaintsIdentify all recruitment needs for your specific area of focusManage driver fleet on performance of collection/delivery times and live reporting of data on driver app Responsibilities and duties include (but not exclusive to): To deliver an excellent service through effective allocation of jobs to drivers and a high standard of customer service to all customersFirst point of contact for all customers within the service delivery teamMaximise profitability of all drivers/jobs/accounts under your ownershipEnsure driver compliance with driver appAnswering driver and customer callsManage customer service inbox and respond to all customer bookings, quotes and enquiries in a professional manner and in line with business standardsEnsure customers are proactively advised of collection and delivery delays/issuesProcessing of invoice queries, invoicing preparation and driver discrepancy processesManagement of driver fleet, CX driver and third partiesUsing Margin and Service Performance reporting functions to identify and drive ‘Continuous Improvement’ on your areaFull ownership, autonomy and accountability of your allocated area in service, cost and performance.Applicant CriteriaStrong work ethic giving full attention to detail and accuracyAble to solve problems with minimal supervisionBe able to demonstrate a strong customer focus in a fast-paced environment.Excellent customer service skills with rapport building abilities Excellent communication skills especially a high standard of telephone etiquetteStrong administration skillsWillingness to be flexibleExcellent interpersonal skills , with willingness to co-operate and work effectively as part of a teamPrevious customer service experience is essentialAble to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.Generates enthusiasm and has a positive attitude to change.Able to work on your own initiative and prioritise workloadsWork allocation/planning experience desiredIndustry experience desired