Jobs, fresher vacancy - Manager Night Auditor • Kent

Company: AccorHotel

Kent

Job DescriptionOperational DutiesSupervise Night StaffOversee front desk agents, security, and other night-shift employees.Ensure all team members follow hotel policies and provide excellent guest service.Guest ServicesHandle late check-ins, check-outs, room changes, and guest inquiries.Resolve guest complaints or emergencies in the absence of senior management.Monitor guest satisfaction and ensure safety and comfort during overnight hours.Property OversightConduct regular property walks to ensure safety, cleanliness, and security.Coordinate with maintenance or housekeeping for urgent issues.Ensure all night procedures (lockouts, wake-up calls, etc.) are completed.Auditing & Accounting DutiesDaily ReconciliationBalance and audit all front office accounts against revenue reports.Verify that room charges, food & beverage sales, and other revenues are posted accurately.Financial ReportsPrepare and distribute daily reports (revenue, occupancy, cash, etc.) to management.Identify and correct discrepancies between systems (PMS, POS, etc.).Cash HandlingVerify and balance cashier deposits and petty cash.Post charges and payments, ensuring all transactions are properly recorded.System CloseoutRun end-of-day processes in the property management system (PMS).Roll over the date and prepare the system for the next business day. Administrative & Leadership DutiesPolicy ComplianceEnsure adherence to accounting standards, security procedures, and hotel policies.Monitor night audit checklists and ensure completion of all required tasks.Training & CommunicationTrain new night staff and provide feedback or coaching.Communicate key information from the night shift to the morning management team.Emergency ManagementAct as the property’s manager-on-duty (MOD) during overnight hours.Handle emergencies such as fire alarms, medical issues, or security incidents.⚙️ Skills & QualitiesStrong knowledge of hotel PMS and POS systems (e.g., Opera, Maestro, OnQ).Detail-oriented with excellent organizational and math skills.Strong decision-making and problem-solving ability.Excellent communication and leadership skills.Ability to work independently with minimal supervision.