Jobs, fresher vacancy - IT Manager • UK

Company: AVK-SEG Ltd

UK

Reporting into the VP of Business Operations within the Business Operations team, the IT Manager will act as AVK’s internal lead for technology infrastructure, and cybersecurity, ensuring our systems remain secure, reliable, and scalable as the business continues to grow.Working closely with our outsourced IT provider (CodeZero), this role will manage day-to-day IT operations while defining AVK’s longer-term strategy for in-house capability, digital resilience, and data compliance.The IT Manager will play a strategic role within Business Operations, partnering with the Head of Data to ensure the right infrastructure, governance, and policies are in place to support ISO accreditation and strong data protection standards.RequirementsIT Vendor and Relationship Management (35%)Act as AVK’s internal point of contact for all IT operations delivered through CodeZeroMaintain a strong working relationship with CodeZero, ensuring collaboration and clear communicationCoordinate hardware acquisition, installation, and lifecycle management through CodeZeroSupport a smooth and efficient onboarding process for new starters, ensuring hardware, access, and setup are ready on day oneKeep internal teams informed on any planned changes, upgrades, or outagesStrategic IT and Infrastructure Planning (25%)Define AVK’s IT roadmap in collaboration with the VP of Business Operations and the Head of DataIdentify opportunities to improve resilience, user experience, and data securityAlign infrastructure and tools with AVK’s broader business operations and data strategyCybersecurity and Data Compliance (20%)Oversee cybersecurity activities delivered through CodeZero, ensuring protection standards are upheldPartner with the Head of Data and compliance team to maintain GDPR and ISO 27001 complianceMaintain risk registers, incident documentation, and recovery proceduresSupport regular reviews of data access, permissions, and device security, alongside the wider business operations team.Systems Oversight and Support (10%)Manage day-to-day user experience across Microsoft 365, Fabric, SharePoint, Teams, and related toolsWork closely with CodeZero on configurations, permissions, and issue resolutionSupport integration between Microsoft tools and key business platforms (Salesforce, NetSuite, etc.)Provide second-line support for internal users and escalate as needed through CodeZeroWork closely with the Head of Data to help build the data architecture for AVKPolicy Development and Reporting (10%)Maintain AVK’s IT and data protection policies (acceptable use, access, retention, etc.)Support internal and external audits with clear evidence of IT controls and standardsAlongside our Enablement Manager, develop simple guides and training materials to promote good IT and cybersecurity practiceProvide structured updates to the VP of Business Operations on key risks, progress, and improvements Technical ExpertiseMinimum 4 years’ experience Experience managing outsourced IT providers or MSPsStrong working knowledge of Microsoft 365, SharePoint, Teams, and related admin environmentsUnderstanding of ISO 27001, GDPR, and general IT governance standardsCapable of managing IT assets, licenses, and device security with clear documentationSkilled communicator with the ability to guide both technical and non-technical users BenefitsPrivate Health InsurancePerformance Bonus25 days annual leave + bank holsBirthday OffPension PlanHybrid working / Flexible workingAVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.