Jobs in London - Operations Manager Housing Management Income Recovery • East London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

East London

1 year contract with a Local Authority Job Summary:• The Operations Manager for Housing Management & Income Recovery will oversee the development, procurement, and management of the temporary accommodation portfolio for the London Borough of Tower Hamlets.• The postholder will lead high-performing teams to ensure the effective supply, allocation, and management of accommodation used to prevent and relieve homelessness, in full compliance with statutory duties and best practice.• The role is central to driving improvement across income collection, temporary accommodation strategy, customer service standards, and legislative reforms.• Working across internal and external partners, the Operations Manager will ensure strong financial performance, effective case management, and consistently high service delivery for diverse and vulnerable communities.Key Duties/Accountabilities (Sample):• Lead and manage Housing Management, Procurement, and Income Recovery teams, setting ambitious performance standards and delivering continuous improvement.• Oversee the procurement, allocation, and management of temporary accommodation in line with statutory requirements, case law, and best practice.• Ensure compliance with all relevant housing, welfare, immigration, children’s legislation, and landlord and tenant law.• Develop and implement consistent standards for housing management, contract management, and support for vulnerable clients.• Identify and procure suitable accommodation supply across providers, ensuring quality, value for money, and alignment with corporate procurement rules.• Monitor and report on financial performance, including rental income, arrears, cost effectiveness, and annual rent-setting for temporary accommodation.• Personally manage complex legal cases, oversee preparation for litigation, and represent the Council in Court or judicial processes when required.• Ensure strong customer service delivery, responding to complaints, MP/Councillor enquiries, and Ombudsman cases to required standards.• Maintain oversight of IT systems, data quality, and statutory reporting, ensuring compliance with data protection regulations.• Build successful partnerships with internal services, external agencies, landlords, and community organisations to enhance service outcomes.• Recruit, train, supervise, and develop staff, ensuring compliance with legislation, policies, and performance frameworks.Skills/Experience:• Extensive leadership experience in housing management, temporary accommodation procurement, and income recovery at a senior or strategic level.• In-depth knowledge of homelessness legislation, Landlord & Tenant law, welfare benefits, immigration and family law, the Children Act, Community Care Act, and associated case law.• Proven ability to manage complex housing cases, including legal proceedings, County Court matters, and judicial reviews.• Strong experience in contract and property management, procurement, partnership management, and supplier negotiations.• Demonstrable financial management skills, including budget oversight, arrears reduction, cost analysis, and performance reporting.• Experience delivering services to diverse communities with a strong customer focus.• High-level IT and data management capability with understanding of housing systems, workflows, and reporting frameworks.• Excellent communication, influencing, negotiation, and stakeholder management skills.• Relevant degree or equivalent professional qualification, or substantial experience in the field.Additional Information:• The closing date: 16/11/2025 @23:45.• Full-time – 35 Hours/week.