Jobs, fresher vacancy - Service Desk Analyst • Batley

Company: wavenet

Batley

Job DescriptionJoin Our Team!Are you passionate about delivering exceptional IT support and creating a first-class customer experience? We are excited to welcome a Service Desk Analyst to our dynamic team! In this vital role, you will serve as the first point of contact for customers, partners, and suppliers, providing you with an exciting opportunity to develop your technical skills, thrive in a fast-paced environment, and contribute to continuous service improvement.Key Responsibilities:Deliver Outstanding IT Support: Manage incidents and service requests efficiently, ensuring rapid resolution while maintaining excellent customer service.Achieve Excellence: Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), consistently striving for continuous improvement.Communicate and Collaborate: Act as a key liaison among customers, suppliers, and internal teams to facilitate effective problem resolution.Maintain Data Accuracy: Keep precise records, contribute to our knowledge base, and enhance data quality to support better service delivery.Grow and Develop: Expand your technical expertise, support first-time resolutions, and play a pivotal role in enhancing customer satisfaction.