Jobs in London - Inquiries and Decisions Officers • Central London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

Central London

2-3 Months Contract with a Local AuthoritySummaryThis role is designed to deliver a high-quality homelessness service by assessing applications, conducting inquiries, and making statutory decisions under homelessness legislation. The position emphasizes the Homelessness Reduction Act 2017, focusing on prevention and providing empathetic, trauma-informed support to vulnerable individuals and families.ResponsibilitiesAssess homelessness applications (singles and families) and make decisions in accordance with legislation, case law, and council policy.Clear backlog of pre-existing applications and ensure timely decisions.Provide a responsive, customer-focused service that is trauma-informed and empathetic.Participate in case conferences with internal teams (Adult Social Care, Children’s Services, MARAC, hospitals) and external agencies.Support council initiatives for vulnerable groups (rough sleepers, refugees, domestic abuse survivors, LGBTQ+, care leavers).Ensure safeguarding responsibilities for adults and children are met at all times.Develop effective partnerships with internal departments and external agencies (RSLs, advocacy services, prisons, hospitals, probation, health services).Essential Experience RequiredExperience working with vulnerable individuals in housing, health, or social care within a diverse urban environment.Proven experience conducting homelessness assessments and making decisions on complex cases.Experience delivering services empathetically and through a trauma-informed approach.Essential Qualifications RequiredRelevant experience in housing or homelessness services (essential).Professional qualification in housing or related field (desirable).Additional InformationWorking hours: 35 hours per weekDBS required.The role closes soon, apply ASAP.