Jobs, fresher vacancy - Customer Service Advisor • Warrington

Company: info@postify.co.uk

Warrington

We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you’ll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.Customer Service Advisor benefits: Training is included to prepare you for this role Customer Service Advisor role: Provide the highest levels of customer satisfaction and service at each customer contactOwn a customer/Internal contact from receipt through to resolution, ensuring promised actions are completed and the customer is kept up to date at all timesGather customer data to ensure UU’s records are completeInvestigate a Customer/Retailer/Internal query to resolution and to their satisfactionStrive for telephone resolution first timeEscalate to Team Leaders where it doesn’t feel it is the right outcome for the customerProactively contact customers based on their interactions and feedback on UU’s automated systems.Plan a schedule of works against household and non-household targetsMonitor schedules throughout the day, keep customers updated and plan any required top up workBuild effective working relations with other UU teams as well as the Contract Partner’s field operationsUndertake ad-hoc projects and activities as required by Metering Delivery Customer Service Advisor pay: £14.21 per hour.