Jobs, fresher vacancy - Senior Operations & Systems Governance Lead (Remote) • UK

Company: Pearl lemon

UK

Drive Clarity, Restore Control, and Lead High-Stakes Operational Stabilisation ProjectsIf you’re the kind of operator who can walk into a messy, high-pressure environment and bring order, structure, and measurable improvements fast — you’re exactly the type of person we’re looking for.We run complex, multi-system stabilisation and integration projects for organisations that are going through rapid change, system upgrades, vendor transitions, or operational breakdowns. These projects are high-stakes, time-sensitive, and leadership-visible. They demand someone who thrives under pressure, understands how to cut through noise, and can design governance frameworks that actually work in the real world.If you’ve ever stepped into a situation where processes aren’t aligned, vendors aren’t synchronised, teams are reactive, and leadership is losing confidence — and you turned that situation around — then this role is built for you.About Pearl Lemon GroupPearl Lemon Group is a UK-registered multi-brand growth ecosystem (Company No. 10411490, London EC1V 2NX) operating across 15+ verticals including consulting, SEO, lead generation, accounting, legal, PR, gaming, and food & beverage.We’re remote-first with a global team of ~134 people across 30+ nationalities. Our portfolio generates 1,000+ inbound leads monthly and we’ve accumulated 1,000+ verified 5-star reviews across Trustpilot and Google.Our culture is built on:Move fast — launch quickly, adjust live Own your outcomes — autonomy with accountability Radical transparency — visible data, open communication, direct reporting People-first development — upskilling through Pearl Lemon Academy & Pearl Lemon MBA Entrepreneurial thinking — everyone operates like a founder-in-training This role sits within our consulting and professional services group (including Pearl Lemon Accountants), working on high-impact operational stabilisation and improvement programmes.The RoleYou’ll act as a Senior Operations & Systems Governance Lead — the person we bring in when a client is dealing with complex operational failures, fragmented ownership, inconsistent processes, or systems that are not delivering the reliability they should.You won’t be doing technical system configuration. You won’t be processing transactions.Your job is to take control of the oversight, rebuild governance, and guide leadership through a structured stabilisation and improvement process.You’ll coordinate multiple vendors, internal teams, and cross-functional stakeholders. You’ll diagnose issues, design governance frameworks, and deliver executive-level reporting that gives leadership the visibility and confidence to make major decisions.This is a strategic oversight role — perfect for someone with experience in operational consulting, PMO, systems governance, service delivery improvement, or business transformation.What You’ll Do1. Lead Diagnostic ReviewsConduct structured assessments to identify root causes of operational or process failures. Replace assumptions with evidence through fast-turnaround findings reports. Map issues across teams, systems, and vendors to determine where ownership is breaking down. 2. Design Governance & Control FrameworksBuild governance charters, meeting cadences, and dashboards. Create clear accountability models across internal teams and external providers. Implement control mechanisms that prevent drift and restore operational rhythm. 3. Oversee Vendors & Cross-Functional TeamsHold vendors and internal teams to measurable standards without bias. Create performance reporting that enables leadership decision-making. Ensure alignment across multiple systems and partners. 4. Present to Senior LeadershipDeliver evidence-based reports with clear recommendations. Provide structured updates that cut through complexity. Act as a trusted advisor, ensuring leadership has clarity to make strategic decisions. 5. Drive Transition & EmbeddingSupport internal teams in adopting frameworks and processes. Create handover kits, operating guides, and reporting tools. Ensure improvements continue after your involvement ends. Experience We’re Looking ForYou don’t need a specific sector background — people succeed in this role from consulting, operations, systems integration, shared services, finance operations, payroll oversight, PMO, transformation, and similar fields.What matters is that you have:Experience stabilising complex operational environments Ability to manage multiple vendors or systems in parallel Strong governance, PMO, or process improvement skills Experience dealing with ambiguity and high-stakes situations Ability to produce clear, executive-friendly reporting A structured, analytical mindset Excellent communication skills — direct, concise, confidentIf you’ve ever been the person leadership turns to when everything is breaking — you’ll excel here.What You’ll GainA Career-Changing PlatformYou’ll work on high-stakes projects inside organisations undergoing real transformation. Your work will be seen — and felt — at the highest level.Autonomy & OwnershipWe’re a remote-first, outcome-driven organisation. No micromanagement. You own your metrics and deliverables.Founder-Level LearningOur internal Pearl Lemon Academy and Pearl Lemon MBA programmes give you direct access to the same training we use to turn interns into operators and operators into leaders.Global Team & ExposureCollaborate with team members from the UK, India, Pakistan, South Africa, Europe, and beyond.Fast Growth EnvironmentPearl Lemon rewards speed, consistency, and ambition. People who deliver here climb quickly.Who Thrives HerePeople who take control, not people who wait for instructions People who simplify, not people who complicate People who think in systems People who communicate clearly and directly People who enjoy ambiguity and turning chaos into order If you love taking messy situations and making them predictable, measurable, and stable — you’ll love this role.How to ApplyIf this sounds like the kind of challenge you’re built for, send your application now.If you’re still reading this, odds are you’re exactly who we want. How to ApplySubmit your application through our hiring form: https://apply-to-pearllemon.paperform.co/