Jobs, fresher vacancy - Technical Training Specialist • UK

Company: BlueOptima

UK

Job DescriptionWe are looking for an experienced Technical Trainer to join our London office and build and lead BlueOptima’s client training and onboarding function.This is a newly created, full-time role that transitions training responsibilities previously managed jointly by the Product and Customer Success (CS) teams into a dedicated ownership position.In this role, you will not only deliver impactful training sessions but also design the entire client education framework — establishing processes, standards, materials, and best practices that scale globally. You’ll collaborate closely with Product, Customer Success, and Product Marketing to ensure every client understands how to adopt BlueOptima’s solutions effectively and extract maximum value from them.Responsibilities and Tasks:Build and own the training process: Design, document, and implement a scalable client training and onboarding framework from the ground up, ensuring consistency and quality across all clients.Develop, customize, and execute structured training programs aligned with the overall training framework, customer goals, user roles, and the specific needs of software engineering teams.Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.).Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.Define and track training success metrics, monitor adoption outcomes, and continuously improve the training process based on feedback and performance data.Collaborate cross-functionally with Product, Product Marketing, and CS teams to align training content and processes with new product features, client insights, and business objectives.