Jobs, fresher vacancy - Awards Partner • UK

Company: Informa Festivals

UK

Job DescriptionThis position is based in our 5 Howick Place, London officeAs an Awards Partner within the Awards Engagement Team, you will manage key customer relationships and drive engagement initiatives for the LIONS Awards. In this role, you'll serve as their dedicated point of contact, building strong relationships with entrants while providing expert guidance on entry rules and category selection. Working closely with the Head of Awards Engagement, you will help implement customer engagement strategies, contribute to process improvements, and help deliver exceptional experiences that drive participation. You'll analyse customer feedback and entry patterns to inform tactical approaches to increasing engagement.The Awards sit at the heart of the LIONS business, and in this role, you'll help protect and nurture these prestigious benchmarks of creative excellence while driving participation and engagement.Key accountabilitiesBuild and nurture strong relationships with key customers to drive engagement and participation, providing personalised guidance throughout their awards journey and establishing yourself as their trusted advisorCollaborate with the wider Awards Team to develop customer profiles and journey maps that inform our approach to different market segments and industriesProvide expert guidance on entry requirements, category selection, and submission processes, ensuring customers maximize their potential for recognitionSupport the delivery of growth initiatives to attract new participants and expand the Awards' reach into untapped audiences and report on the outcomesDevelop cross-portfolio knowledge to effectively communicate LIONS' full range of offerings to customers and collaborate with internal stakeholdersInvolved in recruiting, training and line management of fixed term/seasonal staff hired to assist the Awards team in the lead-up to Festivals. Represent the Engagement team in weekly calls with the wider business, accurately reporting on performance and overseeing entries processes for regional FestivalsCoordinate and deliver on-site Awards activities during Festivals to enhance the overall customer experienceIf you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role, we would still like you to apply.