Jobs, fresher vacancy - Guest Relations Manager • UK

Company: PULLMAN

UK

Job DescriptionWe are looking for a FUN, PASSIONATE & EXTROVERTED Guest Relations Manager who wants to join our FANTASTIC FRONT OFFICE TEAM at our VIBRANT central London hotel. Pullman London St Pancras has 312 bedrooms and 17 meeting rooms, including the Shaw Theatre. Responsibilities Ensure the smooth operation of the Guest Relations Department, working in conjunction with the Front Office team as well as the hotelBe the main contact for guests in the hotel and be there to professionally and efficiently manage all feedback which have been raised by guestsBe the main driver of exemplary guest service and lead by exampleEngage with the staff to build meaningful relationships with guestsYou will act as a point of contact for all guests using the lobby area as a baseEnsure that the team comply with company brand standards and audit controlsAssist the Welcome Manager to monitor and coach the Front Office team’s performance and assist in their personal developmentEnsure that all fire drills, evacuations or security alerts are professionally managed in accordance with the health and safety proceduresEnsure that the Hotel’s well presented at all times, with particular reference to the cleanliness, internal and external maintenanceEnsure that the guests are completely satisfied at every stage of their stay, from check-in to check-out and you will need to liaise with all departments where necessaryYou will report to the Operations Manager and will be responsible for the management and training for your team of Guest Relations ExecutivesCarry out Senior Duty Management shifts as per rota