Jobs in London - Learning Development Officer Housing • East London

Company: CRA GROUP RECRUITMENT AND PAYROLL LTD

East London

1 year contract with a Local Authority Job Summary:• The Learning & Development Officer – Housing will play a key role within Hackney Council’s Benefits and Homelessness Prevention Service.• The post-holder will design, develop, and deliver high-quality training across Housing Benefits, Housing Needs, Customer Services and Revenues teams.• This includes system-based training—particularly on the NEC Housing system, EDMS, and IHMS—as well as training on legislation, policy, processes, and interpersonal skills.• Working in a high-performing, forward-thinking service, the role supports the Council’s commitment to fairness, inclusion, and high service standards.Key Duties/Accountabilities (Sample):• Design and deliver engaging training programmes for NEC Housing, EDMS, IHMS and related systems.• Create and update training content covering legislation, policy, processes, systems and soft skills.• Identify training and development needs through analysis, research and consultation with stakeholders.• Deliver in-person training sessions to staff at all levels across multiple service areas.• Evaluate learning outcomes and review training effectiveness, adjusting materials accordingly.• Support the continuous improvement of service delivery through innovative L&D approaches.• Work collaboratively with teams across Housing, Benefits, Revenues and Customer Services.• Manage training priorities, work under pressure and meet service demands.• Provide excellent customer service and maintain strong communication channels.• Maintain up-to-date knowledge of policy, legislation and system changes.• Contribute to an inclusive, anti-racist, and values-led organisational culture.Skills/Experience:• Proven experience designing and delivering training programmes, particularly for housing systems (NEC Housing, EDMS, IHMS).• Strong understanding of Housing Benefit and/or Homelessness Reduction and Prevention.• Excellent presentation, facilitation, organisational and communication skills.• Ability to influence and work collaboratively with stakeholders at all levels.• Strong customer service ethos with a flexible and inclusive approach.• Highly organised, proactive and able to work under pressure.• Proficient in Google applications and confident in learning new systems.• Innovative, self-motivated and capable of independent research to develop training content.Additional Information:• The closing date: 25/11/2025.• Location: Hackney, London.