Jobs, fresher vacancy - Product Implementation Analyst • UK

Company: SquareTrade

UK

Job DescriptionAs SquareTrade’s European business continues to grow rapidly we are looking to strengthen our local Technology team. In Europe, we currently work with over 25 channel partners across 12 European markets, selling Mobile, Consumer Electronics and Major Appliance protection and extended warranty products. As we continue to grow, we continue to expand our partnerships, new products, and improvement in business processes – all of which is underpinned with technology. We need you to support our technology and product implementation projects, and ensure the delivery of a timely, quality solution. Right from defining the scope of each initiative, you will understand and track all the components that will be needed to onboard new partners and products, supporting our continued growth. You will be working with a variety of business and technology stakeholders to deliver successful outcomes.Job Responsibilities:Understand the end-to-end program requirements, and the interaction of different SQT technical platform servicesConfigure technical services, such as PCS, for the launch of new insurance programsSupport with production support issue triage, coordinate inputs to help quantify and prioritiseInitially look after a portfolio of smaller channel partnersSupport with technical analysis, process mapping and design for complex projectsDocument and maintain existing program integrations and program implementations to reduce key-person riskPerform the European business architect role for input into global product configurability improvementsOnce products (e.g. product catalogue service, merchant configuration service, ERP etc) are made more configurable, handle required configuration or coordinate handover into business teamSkills:Stakeholder management and the ability to work in cross functional teamsStrong communication; being able to summarise tech issues in a simple wayUnderstanding of how technology works – experience with integrations and APIs is a plusA team player, and someone who can create good chemistry in a teamWorking knowledge of agile project management software preferredKnowledge of SQL is preferredAble to understand/learn the required data flows required to fulfil a service, from customer acquisition through to delivery for a subscription billed service.