Vacancy • Complaints and Feedback Officer - London
New,
2025-12-15Jobs • London
£ 49920 per annum
Company: Novax Recruitment Ltd
Location:
UK
Feedback and Resolutions Officer
Haringey
£24 Umbrella
A fine opportunity has arisen for a diligent Feedback and Resolutions Officer to join a professional team dedicated to improving service delivery and strengthening the resident experience.
You shall manage complaints, compliments, suggestions, members' enquiries, and FOI/EIR requests, ensuring all matters are logged, allocated, tracked, and resolved with accuracy and care. The role requires producing high-quality written responses, advising colleagues on best practice, and providing performance data to support continuous improvement.
Requirements:
Strong written and verbal communication
Knowledge of complaints handling, FOI/EIR, and feedback processes
Ability to work independently and manage your own workload
Confident use of IT systems
Commitment to excellent customer care
For more information please call Sam on 01616670021
Updated: 16 December 2025
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