Jobs, fresher vacancy - Front Office Team Leader • UK

Company: NOVOTEL

UK

Job DescriptionAt Novotel London Greenwich, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.·Assist in conducting training for all Front Office employees.·Direct daily front office operations.·Attend to credit problems.·Ensure efficient and courteous service.·Supervise and support of the Front Office team.·Ensure department policies and procedures are understood by all employees and observed in tasks performed.·Ensure effective communication of new and updated information regarding policies, rates and general hotel information.·Perform any other duties as directed by the Front Office Management.·Effectively use the guest feedback to improve product and service delivery.·Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.·Lead by example when attending to guest requests . Show efficiency in constantly striving to provide Total Customer Satisfaction.