Jobs, fresher vacancy - General Manager • Kent

Company: MERCURE

Kent

Job DescriptionGeneral Manager – Mercure Dartford Brands Hatch Hotel & Spa Location:Kent Role Overview We are seeking a visionary and Commercially astute General Manager to lead this dynamic property. The role demands a leader who can drive performance across all departments, elevate guest experience, and deliver commercial results. With a unique blend of corporate, leisure and event business, this is an opportunity to shape a standout hospitality destination. Key Responsibilities - Oversee daily operations across all departments - Ensure the property is maintained to the highest standards in line with our 4-star positioning - Implement and monitor service protocols that consistently exceed guest expectations - Champion guest experience culture, personally engaging with guests and clients and resolving escalated service issues in a timely manner- Curate seasonal events and experiences that showcase the Hotel and drive incremental revenue Commercial Experience- Lead budgeting, forecasting, and cost control to maximise profitability - Analyse performance metrics and implement strategies to improve REVPAR, ADR, and occupancy - Partner with Sales & revenue functions to promote the hotel, Leisure club, M&E, across leisure, corporate, and event segments - Build strong relationships with local businesses, BID’s, suppliers, and community stakeholders People Leadership - Recruit, train, and inspire a high-performing team with a culture of accountability- Conduct weekly HOD meetings to align departmental KPI’s Skills & Experience - Proven success as a General Manager or senior leader in a 4 property - Strong financial acumen with expertise in budgeting, forecasting, and P&L management - Exceptional leadership, communication, and interpersonal skills - Ability to balance strategic vision with hands-on operational oversight