Jobs, fresher vacancy - Customer Operations Team Leader • Bedford

Company: Ascendant Recruitment

Bedford

Customer Operations Team LeaderBedford£35,000 - £40,000 per annum + BenefitsPermanentOur client, a leading mutual income protection provider with a supportive, people-first culture, is seeking a proactive and experienced Customer Operations Team Leader to join their Operations Team.In this key role, you will lead the Customer Operations function, ensuring excellent customer outcomes, efficient processes, and strong compliance standards across both new and existing business. This is a fantastic opportunity to shape best practice, support strategic goals, and make a meaningful difference to members’ lives.Key Responsibilities as a Customer Operations Team Leader: Lead, motivate and support the Customer Operations team to deliver exceptional service across all communication channels.Oversee first-line monitoring, call observations, AML checks and quality assurance.Provide hands-on support for member and intermediary queries, acting as a role model to the team.Manage performance, identify skill gaps, and coordinate training and development.Maintain and update processes, working with stakeholders to improve communication standards and operational efficiency.Support the Operations Director with reporting, data analysis, resilience planning and ad hoc tasks.Assist with complaints, Subject Access Requests, and process reviews.Collaborate with IT & Change on system improvements and ensure compliance with policies and regulatory expectations.Promote a positive, solution-focused and engaged team culture. To be a successful Customer Operations Team Leader you must be: Experienced in people management with strong leadership and communication skills.Organised, accountable and confident in a fast-paced environment.Adaptable, reliable and able to lead by example.Comfortable with Microsoft Office and quick to learn new systems.Knowledge of data protection, AML and risk awareness (or willingness to learn). What They Offer: A supportive, inclusive and values-driven environment.Competitive salary and great benefits.Free parking at the Bedford office.Opportunities for personal and professional development.A meaningful role in a mission-led organisation. If you’re interested in this Customer Operations Team Leader opportunity, please apply today - we’d love to hear from you!Ascendant Recruitment is one of Milton Keynes’ leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies, please visit and follow us on Facebook and LinkedIn.