Jobs in London - Senior Account Support • West London

Company: Checkin Apartments

West London

Checkin Apartments is an established London-based agency, founded in 2009, specialising in the serviced accommodation sector offering an expertly vetted portfolio of aparthotels, serviced apartments and corporate housing solutions for business travel, relocations and short lets in the UK and across key cities of the world. We go the extra mile to offer a streamlined, personalised and reliable service that's second to none and are proud to have won and been shortlisted for many awards over the years. The RoleAs Senior Account Support, you will play a vital role in supporting our Account Management team to deliver a best-in-class booking service. You will be responsible for handling day-to-day client enquiries, preparing quotes, managing bookings, and ensuring every detail is accurate and communicated effectively. This role is ideal for someone highly organised, service-driven, and looking to grow within the corporate travel and hospitality sector.You will report to an Account Manager and work closely with our property partners, business development, and marketing teams to ensure smooth processes and delighted clients.Key Responsibilities:Assist Account Managers in managing client enquiries and bookings from initial request through to check-out.Prepare accurate quotations and booking confirmations, simplifying complex information for clients.Take the lead on the daily operations for certain assigned accounts. Preparing operational plans ahead of time for busy periods so that supply partners are prepared and clients managed smoothly for enquiry, arrival and billing purposes.Support with client property viewings and occasional industry events.Maintain accurate records of bookings, correspondence, and client details in line with internal processes.Liaise with property partners to secure availability, negotiate terms, and resolve booking discrepancies.Monitor multiple tasks simultaneously, meeting agreed service levels and deadlines.Proactively identify ways to improve systems, processes, and client satisfaction.RequirementsPrevious experience in managing bookings either corporate travel or multi-site sales office of hotel/ serviced apartments (preferred)A strong desire to deliver exceptional client experiences every time.Excellent organisational and administrative skills, including handling calls, emails, and documentation efficiently.Confident with numbers and a willingness to develop commercial and negotiation skills.High attention to detail with the ability to manage multiple priorities effectively.A proactive, positive, and collaborative approach to working with both clients and colleagues.BenefitsAnnual Salary £34,000 per annum.Annual Bonus Scheme23 days annual leave plus bank holidays Day off for your birthdayWell connected modern office with refreshments & eventsHealth benefits scheme (including optical, dental, wellness allowance) EAP and retail discounts (after probation)Professional development opportunitiesCollaborative and supportive team environmentOpportunity to work with a growing company and shape its futureThis is a hybrid working role, normally working a minimum of 4 office days per week in our Hammersmith HQ. However, during the probation period you will be expected to work 5 office days per week. The office hours are 9am to 5.30pm (lunch is half an hour) Monday to Friday.