Jobs, fresher vacancy - IT Infrastructure Support • West Sussex

Company: Barfoots of Botley

West Sussex

The Role A great opportunity for a proactive and experienced professional to join our busy IT team, here at our Head Office in West SussexReporting directly to the Head of IT, you will be responsible for supporting and maintaining the corporate network and server infrastructure. Assisting with the support, management and administration of the business network and IT systems, you will be capable of effective problem resolution and associated software administration. The workflow is fast-paced and requires the ability to respond effectively to change, challenges and priorities. This is an excellent opportunity play a pivotal role in a modern, forward thinking organisation. With excellent communication skills, both written and verbal, you will be a confident and committed team player with a focus on continuous improvement at all times.** SITE BASED: PO21 3PXNO AGENCIES PLEASEKey Responsibilities (including but not limited to):Support, maintain and proactively monitor the IT Infrastructure, including, servers, switches, backups firewalls and other network devices, both hardware and software basedAnswer inbound calls from users on the IT support phone lineMaintain appropriate records of time, in the IT helpdesk, on all support and project work carried outPerform server and security audits, and system backups and recoveryDesign, develop and deploy LANs, WANs and wireless networksSuccessful delivery of business projects and BAU administration, support and maintenanceMaintain the Microsoft Active Directory environment Maintain and manage Barfoots voice and data lines and systemsPlan, manage and implement projects and upgrades to meet individual, team and company objectivesIdentify opportunities for process and technology improvementEnsure IT documentation and user guides are maintained to the highest quality and accuracyProvide training to users of IT systems and applications Support project delivery, upgrades and testingProvide out of hours support for major incidents as part of an on-call rota (approx. 1 week in 7)RequirementsRequired Knowledge/Experience: Minimum of 3 - 5 years’ experience working in a network / infrastructure support role Proven and demonstrable experience in implementing and supporting IT infrastructure including servers, networks (switches), and security (firewalls) General commercial and operational awareness of impact of business / user requirements Excellent interpersonal, business management and customer-service skills Excellent customer service skills, always striving to exceed expectations and to improve services to meet customer and business needs Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding Ability to work to tight deadlines Experience of planning and prioritising workload Proactive and solutions driven Extensive knowledge and proficient in the use of: Server virtualisation, preferably VMware Microsoft Windows Server 2012 / 2016 / 2019 Microsoft Active Directory and Group Policy Management Microsoft Exchange Server Cisco switches including VLAN technology Firewalls, preferably PALO Network printing Network monitoring software Network cabling (including Cat5 termination) Desired Skills, Experience and Knowledge Understanding of ITIL Framework Microsoft certifications and Cisco certifications - desirable but not essential HP Server Hardware Microsoft SfB server Microsoft SharePoint Cisco Wireless Lan Controller Understanding or knowledge of ERP systems Understanding of telephony systems BenefitsWhy Work for Barfoots?Investors In People Silver Award status.Company pension scheme24/7 Online GP accessLife AssuranceEmployee Assistance ProgramBenefits PlatformDevelopment opportunitiesDiscounted leisure membershipDiscounted vegetable box schemeCycle to work schemeFree onsite parkingApproved training centre for Highfield qualificationsCommitted to Sustainability