Jobs, fresher vacancy - Operations Coordinator - Ambitious Bike Theft Recovery Start-up • UK

Company: BackPedal

UK

IntroductionBackPedal is pioneering stolen bike recovery in the UK. We’re a fast-growing start-up with big ambitions — this role sits at the heart of our operations. You’ll be the “eye in the sky”, coordinating our field agents and working closely with the founders. There is significant scope for progression for sharp, hard working candidates who can offer something special.Role SummaryThis role blends sharp judgement with thorough administration. It’s exciting, fast-paced but also requires grounded discipline. As you grow, so will our systems — and you’ll help shape and improve them. When a bike is stolen, we need to quickly assess how and when to deploy. You’ll weigh up many factors like bike and customer type category, GPS history, tracking accuracy, geography, and other nuanced signals. Some customer communication and light account management are also part of the role. What we're doing is groundbreaking and you will be at the sharp endKey AttributesConscientious, detail-oriented, and disciplinedStrong problem-solving and decision-making skills, especially in novel situationsTrustworthy, and comfortable owning mistakes to move forwardSees challenges as opportunities rather than frustrationsA rounded personality—intellect paired with strong communicationAppreciates the pace and fluidity of start-up lifeCalm under pressure, with grit and resiliencePassionate about the mission and motivated to contributeUnderstands that progression is earned through competence and hard workSelf-driven, organised, adaptable, and happy improving processes as we scaleWilling to sometimes work unsociable hoursSkillsOperations experience helpful but not essential - multitasking across parallel jobsTech-savvy and quick to learn new tools (Airtable experience a real advantage, or proficient with CRM, case management, and data tools)Understanding importance of structured data - allowing us to categorise, progress and update casesExcellent communication and interpersonal skills: empathetic with customers, clear with colleagues, assertive when neededRole ResponsibilitiesCase Management & Process ImprovementOversee recovery cases from start to finish, ensuring everything is logged, tracked, and followed upSpot operational inefficiencies, map workflows, and propose improvementsMaintain quality standards across legal, operational, and customer experience areasCustomer & Stakeholder CommunicationBe the primary contact for customers during theft and recovery, providing clear updates and supportManage relationships with B2B clients, balancing great service with protecting company interestsBuild trust with partners while maintaining boundaries and ensuring fair outcomesData Management & InsightProactively identify problems, trends, and inefficiencies through dataBusiness Growth & Marketing SupportContribute ideas to support growthHelp refine messaging and identify new audiencesSupport initiatives that build awareness and engagementNice to haveUnderstanding of IoT and demonstration of tech savvy credentialsKnowledge, experience or interest in the bicycle / e-bike industrySolid academic credentialsWhat’s in It for YouSalary + Bonus + Equity optionsWork from home (but with access to London for team meetings)Significant opportunity for progression as a core early employee Application question(s):Are you able to make periodic visits to our London offices?Tell us why you applied to the role and why you think you are a good fit (you can treat as a cover letter)? No AI or generic answers please - write in your own words.