Jobs, fresher vacancy - Customer Service Helpdesk Operative • Greater Manchester

Company: Bauer Media Outdoor

Greater Manchester

We are seeking a Customer Service Helpdesk Operator to working within the AMSCREEN Support team, based in Bolton,Lancashire.Amscreen are a world leader in outdoor digital signage solutions providing urban environments with the tools they need to become the cities of the future. Our Remote Device Management (RDM®) is our own unique software that delivers real-time performance data for every site across the entire screen network providing 24-hour insight, allowing our customers to feel completely confident in the delivery of consistent, high-quality out-of-home content. More about the role...This role will focus on Customer Support via telephone, providing 1st line support to our customers across the UK and Europe. You will also be responsible for problem diagnosis, fault logging and occasionally interaction with client support teams and client maintenance engineers. You must be comfortable speaking on the telephone professionally, be analytical and able to communicate well, as the role involves dealing with both the public and third party organisations. There is a shift pattern with this role that will require you to be flexible. The Amscreen Support Team cover hours of 6am to 6pm, 7 days a week, including Bank Holidays. After training, shifts are on a five week rota basis with weekend and bank holiday work spread evenly across shift personnel.What we are looking for:-Previous experience in a telephone based roleStrong, proven customer service skillsExperience using IT software and Microsoft packagesGood attention to detail and accuracy Ability to work to deadlines under strict timelinesExcellent communicatorSome experience in an IT Support role would be advantageousFrench language skills would be nice to have but definitely not essential for this roleWhat’s in it for you…   Competitive Salary25 days plus bank holidaysFlexible workingBonus scheme based on company and individual targetsStandard workplace pension – matched at 5%Private medical insurance cover in addition to peripheral benefitsDeath In Service cover x 4 Employee Assistant ProgrammeFree parking with electric charging pointsSocial events and activities  Does this sound like to role for you? If the answer is YES, why not apply today!  At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences. We work hard to foster an inclusive environment, a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you.