Jobs in London - Conferences & Events Sales Coordinator • South East London

Company: AccorHotel

South East London

Job DescriptionAs a Conferences & Events Sales Coordinator at Novotel London Greenwich, you will be responsible for managing all event enquiries and overseeing the full booking process from initial contact through to final event details. You will maximise revenue opportunities by converting leads, upselling services, and delivering an exceptional guest experience, all in line with Accor brand standards. In this key role, you will report to the Sales Manager and work closely with the wider Sales team. You will support the efficient organisation and coordination of onsite conferences and events—from bookings through to delivery—helping the team achieve sales targets in line with the hotel’s annual Sales budget. Key Responsibilities Event Coordination Respond to event enquiries efficiently and professionally, adhering to brand standards. Prepare and send proposals, contracts, and event function sheets. Maintain accurate records, manage bookings, and update systems in a timely manner. Coordinate with internal departments to ensure seamless event delivery. Meet the needs of confirmed conference business from initial event order to post-event follow-up, actively listening to clients to fully understand their requirements. Ensure effective communication with all relevant departments to guarantee successful execution. Support the delivery of all services for bookings in line with budgets, incentives, and objectives. Coordinate event planning, liaising with departments to confirm all preparations, dietary requirements, and guest numbers, acting quickly to resolve any issues. Meet clients on the day of their event to ensure a smooth experience. Complete proposals, invoices, event orders, and various administrative tasks to ensure timely execution of all planned events. Implement effective time management strategies to meet weekly deadlines. Sales & Client Relations Build and maintain strong relationships with corporate clients, travel agents, and event planners. Participate in site inspections, client meetings, and familiarisation trips. Respond promptly to all enquiries and provide timely follow-up to secure bookings. Support account management from initial inquiry through to negotiation, contracting, and upselling. Collaborate with the Sales and Events team to cross-sell hotel services and support wider promotional initiatives. Revenue & Reporting Monitor availability and work in alignment with revenue management strategies. Support forecasting efforts and reporting business trends and performance. Maintain up-to-date knowledge of the local market, competitor activity, and pricing strategies. Negotiate with third-party vendors to secure the most favourable terms. Evaluate the success of special events and submit reports to the Director of Sales & Marketing as required. Assist the Sales team with hosting site inspections and participating in trade shows when needed.