Jobs, fresher vacancy - Assistant Front Office Manager • Cambridgeshire

Company: AccorHotel

Cambridgeshire

Job DescriptionAs Assistant Front Office Manager, you will ensure the respect of quality standards and participate to the profitability of the hotel. You will have to develop our service and manage your team in order to improve our quality. What you will be doing:Ensure the delivery of the best welcome to the customers through a quality service in order to increase the average rate for the hotelMaximize the sale roomsApply and ensure the application of the pricing policy Participate to client experiencesEnsure the well-being of the department : schedule, motivation, etc.Deal with the forecast and the budget. Be capable of analysing the results and take actions if necessaryThe AFOM welcomes the guests and provides support to the FOM.Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.Provide day to day operational and managerial support for Front Desk.Consistently offer professional, friendly and engaging service.Assist the FOM in all aspects of the department.Assist into replying to reviewsCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.Assist guests regarding hotel facilities in an informative and helpful wayReview arrivals, ensure that special requests are met and service is anticipatory.Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutionsAssist in growing ALL program membershipsProceed with all ACCOR KPIs procedures (A.C.D.C, ALL, VIP Trays)Proceed with the daily room checks and in charge of loading on the platform. Reports any issues to HK & MTEnsure all necessary crisis and emergency procedures are in place to meet hotel standards and that all agents are fully trained to handle emergency proceduresEnsure all key controls/procedures are in place and followedAssist with concierge dutiesPut the upselling challenges in placePrepare, attend and participate to weekly HODs meetingParticipate in the front office department’s organisationContribute in achieving the department’s quantitative and qualitative targets and highest possible REVPAR figuresTrain staff members to the highest standards of guest care, welcome and quality service.Provides managerial support for Front Desk and Guest Services in the daily operational duties for these areas in the absence of the department managersHave a natural desire to enhance the stay of every single guest Your experience and skills include:Service focused personality is essential; experience is an assetPrior experience working in a busy propertyTeam spirit, attention to detail and manager competenciesFluent English and experience working with Fols / Resaweb