Jobs, fresher vacancy - Credit Control Manager • Norwich

Company: Keeler Recruitment

Norwich

Senior Credit Control Leadc£50k DOENorwich (Hybrid working)Keeler Recruitment are exclusively partnering with a leading business to recruit a Senior Credit Control Lead, a pivotal role where you'll redesign processes, optimise cash flow, and drive best-practice credit management. You'll shape the systems, policies, and team structures that support growth and keep collections running smoothly. The RoleThis business is looking for a strategic, hands-on leader with deep credit control expertise and a passion for transformation. You'll combine strong technical capability with exceptional people skills, building a high-performing function with measurable impact. Main Responsibilities Lead the overall credit control strategy, designing and implementing robust processes, SOPs, and improvements across key stakeholders.Build and develop the team - determining structure, recruiting, upskilling, and ensuring strong leadership and retention, particularly across subscription-based services.Drive optimisation of the Order-to-Cash process, using root cause analysis and data insights to refine workflows, reduce non-payment, and maintain accurate ledgers through strong cross-functional relationships.Oversee performance reporting, including KPI frameworks, payment behaviour analysis, ROI reporting, and insights for senior management, while ensuring compliance and positioning Credit Control as a growth enabler.Manage risk by identifying potential bad debt, maintaining detailed records, ensuring timely communication and accurate credit note processing, and providing working papers to support forecasting and budgeting. Essential Experience & Skills Proven credit control leadership experienceStrong ability to build, lead, and develop teamsStrategic mindset with creative problem-solving skillsExcellent communication and stakeholder managementAdvanced IT and data analysis skills, including Excel Desirable Skills Experience delivering transformation projects in Credit Control or FinanceKnowledge of advanced analytics tools to drive customer insights If you're ready for a new challenge and want the opportunity to truly shape a function, this role could be the perfect next step. Please send your C.V to or call for more information.