Jobs, fresher vacancy - Senior Account Manager - Partner Fulfils • UK

Company: ASOS

UK

Job DescriptionAs the Senior Account Manager - Partner Fulfils, you’ll be the go‑to for our biggest brand partners, leading the ASOS Partner Fulfils Account Management team to drive revenue, optimise performance, and deliver a seamless customer experience. Reporting into the Head of Partner Fulfils, you’ll turn insights into action, keep trading sharp, and make sure Partner Fulfils shows up brilliantly for our customers.You’ll work hand‑in‑hand with Product, Studios, Marketing, Technology, Customer Care & Accounts and, of course, our brand partners, to deliver ambitious growth and best‑in‑class service across the Partner Fulfils channel.The DetailsBuild and grow relationships with strategic accounts to maximise demand through Partner Fulfils, aligned to ASOS and brand partner commercial goals.Own sales performance to hit weekly, monthly and quarterly targets, using actionable insights (sales data, customer behaviour, product trends) to inform trading decisions.Monitor partner performance against agreed KPIs, spot risks/opportunities early, and shape joint business plans that improve sales outcomes and customer experience.Partner with ASOS Product Teams to manage the Wholesale + Partner Fulfils model, align seasonal buys and run QBRs that set future strategy.Oversee partner‑led, marketplace‑only accounts; curate a relevant brand portfolio with strong local market resonance.Track and report on KPIs (e.g. sales volumes, return rates, CSAT) to assess account health and prioritise improvements.Lead vendor management and produce regular reports on performance and adherence to marketplace policies, standards and contractual SLAs, aligned to the ASOS scorecard.Ensure partners and ASOS teams follow onboarding processes to hit retail launch dates — from accurate middleware data to samples, imagery and marketing.Build a strong network across Studios, Tech and middleware providers; challenge ways of working, troubleshoot quickly and continuously improve speed‑to‑market.Partner with Customer Care to engage brand partners in enhancing the end‑to‑end customer journey and proactively remove friction points.Support our culture by championing Diversity, Equity & Inclusion strategies.Our in‑person rhythm: We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision‑making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.