Jobs in London - Graduate Implementation Specialist • Central London

Company: RedTech Recruitment Ltd.

Central London

A fantastic opportunity for a Graduate Implementation Specialist to join a rapidly scaling AI SaaS software company that is transforming how global organisations manage complex workflows and documentation. Having experienced significant growth and secured major investment, this organisation is continuing to expand its customer base across multiple regions. This role sits within a highly collaborative onboarding function where you will work closely with customers to ensure smooth implementation of their AI platform, supporting successful adoption from day one. This role is open to both newly qualified STEM graduates and experienced Implementation SpecialistsLocation: London - 3 days a week on siteSalary: Negotiable per annum + comprehensive benefitsRequirements for Graduate Implementation Specialist:We are looking for graduates with exceptional academics so require a 2.1 or 1st class STEM degree from a leading international University, and at least AAB at A LevelStrong project management skills with the ability to oversee multiple onboarding projects at the same timeAble to work effectively both independently and within a teamExcellent communication skills, with the ability to explain complex ideas in a clear and accessible way to varied audiencesSelf-driven, proactive, and passionate about delivering exceptional customer experiencesStrong problem-solving skills, with a creative mindset for developing effective strategies that support customer engagementComfortable learning and using new software and technology efficientlyEnthusiastic about emerging AI technologies and their real world applicationsSkilled in designing, testing, and refining prompts for AI systems to support end user workflows and customer deliveryHigh attention to detailBeneficial experience:Experience supporting complex documentation, workflow, or process driven environmentsExperience in implementation, customer support, or a similar role where you interpret customer requirements and configure software solutionsFamiliarity with workflow tools, document management systems, or AI driven technologyResponsibilities for Implementation Specialist:Collaborate closely with customers throughout the onboarding lifecycle to understand their needs and configure the AI platform accordinglyWork alongside internal teams, including Customer Success, to ensure seamless integration with customer workflows and processesSupport customers in leveraging AI functionality, including designing and optimising prompts for their specific use casesManage onboarding timelines and expectations, ensuring successful and timely implementationAnalyse and troubleshoot technical or workflow issues, escalating where necessaryContribute to continuous improvement of onboarding processes and best practiceBuild strong customer relationships through clear communication, organisation, and proactive engagementWhat the role offers:Join a fast-growing AI company at the forefront of workflow and process automationWork with a diverse set of enterprise customers across multiple countriesExcellent career development within a rapidly expanding teamApplications: If you would like to apply for this Implementation role, please send your CV via the relevant links.We are committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing applications@redtech-recruit.com. If this email address has been removed by the job board, full contact details are available on our website.Keywords: Implementation Specialist / Onboarding Specialist / Workflow Analyst / AI Implementation Specialist / Customer Success Implementation / Software Implementation Consultant / SaaS Implementation / Technical Onboarding / Platform Specialist / Process Analyst / Documentation Specialist / Prompt Engineer / AI Prompting / AI Workflows / Software Engineering / SaaS / Automation / NLP / Data Analysis / Computer Science / Business Management / Information Systems / LegalTech / Operations Management / Graduate / Junior / Trainee