Jobs, fresher vacancy - Resident Liaison Officer - Enfield - Temp-perm £18.71ph • Enfield

Company: Regen Solutions

Enfield

Job Title: Resident Liaison OfficerLocation: ENFIELDSalary: £18.71 PER HOUR - WEEKLY PAY TEMP-PERMSector: Social Housing Maintenance Must have own vehicle have previous experience as an RLO, Please do not apply without previous experience as the company require a candidate to hit the ground running The Resident Liaison Officer (RLO) serves as the primary link between the company (specifically during refurbishment or maintenance projects) and the residents/stakeholders, ensuring clear communication, minimal disruption, and effective conflict resolution. Key Responsibilities Resident Communication: Act as the main point of contact for residents, leaseholders, and contractors, addressing inquiries and concerns promptly and professionally. Information Management: Establish effective communication channels to keep all stakeholders informed about project schedules, access requirements, and timelines. Access Coordination: Coordinate access to properties with residents to ensure the smooth delivery of works (e.g., kitchen and bathroom installations) in occupied homes. Relationship Management: Build and maintain strong, trusting relationships with residents, treating them fairly and reasonably at all times. Problem/Conflict Resolution: Identify and resolve any conflicts or issues that arise between residents and the project team, mediating conversations to find mutually beneficial solutions. Documentation and Reporting: Prepare reports, manage information flow, and provide regular updates on resident engagement and relationship status to senior management. Community Engagement: Assist in implementing community benefit initiatives, such as local employment, training, and volunteering opportunities associated with the project. Essential Skills and Qualifications Experience: Proven experience in liaising with the public, ideally within social housing or domestic maintenance environments. Communication Skills: Excellent verbal and written communication skills, with the ability to manage challenging situations and expectations. Interpersonal Skills: Strong ability to build relationships with diverse groups of people and work collaboratively within cross-functional teams. Organizational Skills: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines efficiently. Flexibility: Willingness to work flexible hours, including occasional evenings, to meet residents' needs. DBS Check: The role requires a Basic Disclosure and Barring Service (DBS) check at the offer stage. Driving License: A valid UK driving license and access to a car is often essential for travel between properties and sites. if interested in the above and you have relevant experience, please email your CV