Jobs, fresher vacancy - Events Manager & Reception Liaison • UK

Company: Informa Global Support

UK

Job DescriptionThis role is based in our 240 Blackfriars office.Are you passionate about delivering exceptional event experiences and ensuring seamless reception services? Informa is seeking an Event Manager and Reception Liaison to uphold our reputation for excellence and innovation in event management while providing outstanding support to colleagues and tenants.About the RoleAs the Event Manager and Reception Liaison, you will play a pivotal role in ensuring smooth event operations and reception services. This highly visible position requires a proactive approach, attention to detail, and a genuine sense of care and understanding. You will work closely with service providers, the vendor account manager, and the Informa Facilities Manager to deliver exceptional experiences.Key ResponsibilitiesEvent Management:Coordinate and oversee the event enquiry and booking process, ensuring operational factors are carefully considered.Collaborate with a range of service providers to facilitate successful events that reflect Informa’s standards of excellence.Reception Liaison:Maintain regular onsite engagement to ensure the smooth running of reception services.Act as the primary point of contact for reception-related matters, liaising proactively with the vendor account manager and Facilities Manager.Event Coordination and ManagementMaintain accurate records of events from enquiry to completion, ensuring all essential information is tracked and shared with relevant stakeholders.Act as the main point of contact for executive and non-executive meetings, focusing on planning, preparation, and service excellence.Build strong relationships with executive assistants and event organizers, providing solutions to space, equipment, and logistical challenges.Schedule planning calls or meetings ahead of events to ensure all operations, costs, and requirements are clearly communicated.Book and manage meeting rooms, including preparation and post-event periods, using the CheckIn application, and ensure updates for any changes.Oversee guest experience during events, ensuring smooth access, exit, and optimal environment conditions (e.g., lighting, temperature, cleanliness).Operational OversightSupervise the preparation of event spaces, ensuring all equipment, food, beverages, and service items are clean, functional, and safe for use.Manage inventory for VIP guest equipment, including silverware, glassware, crockery, and specialized appliances.Coordinate with IT, AV, and telephony teams to ensure all systems are operational during events, including WiFi access.Oversee bookings for couriers, taxis, and restaurant reservations as requested by guests or executive assistants.Collect and share dietary requirements and allergy information to ensure health and safety compliance.Team and Facility ManagementEnsure Housekeeping and Front of House (FoH) teams are well-presented and adequately staffed, coordinating break schedules and liaising with Facilities Management for additional support when needed.Plan washroom attendance and ensure upgraded supplies are provided during large events.Conduct visual inspections of event equipment and report issues to Facilities Management.Safety and SecurityPrepare security access badges for event attendees and ensure accurate updates for VIP access.Serve as a Fire Warden and First Aid giver, completing required training.