Jobs, fresher vacancy - Customer Service Manager • Hampshire

Company: Kingdom Security

Hampshire

Are you an experienced Customer Services Manager who loves leading teams, improving processes and creating an exceptional customer experience? If you’re confident in a fast-paced, regulated manufacturing environment and enjoy driving performance, this could be your next move.We’re partnering with a leading engineering manufacturer in Segensworth who are looking for a Customer Services Manager to develop their customer service function, lead a high-performing team, and strengthen customer relationships across the business. Tell me more…As the Customer Services Manager, you’ll take ownership of the customer service team and champion a continuous improvement culture. You’ll coach, develop and motivate your team while ensuring customers receive a consistently excellent service.You’ll be involved in: Leading, developing and performance-managing the customer service teamEnsuring safety, compliance and adherence to AS9100/ISO quality standardsManaging customer escalations, RMAs, reviews and communicationWorking with Supply Chain & Production to protect On-Time-Delivery (OTD)Supporting SIOP, demand forecasting and ERP/CRM data accuracyReviewing quotations, supporting commercial decisions and contract adherenceDriving CI projects, KPIs, and improvements across Safety, Quality, Delivery, Cost & People A varied, impactful position where you’ll influence customer satisfaction and overall business performance.Why apply?You’ll join a respected, people-focused engineering business where your ideas, leadership and customer-first approach will make a real difference. Perfect for a Customer Services Manager looking to step into a role with visibility, influence and long-term progression. What do you need? Experience as a Customer Services Manager in aerospace or a regulated manufacturing environmentStrong leadership, coaching and change management skillsExcellent communication and ability to influence at all levelsERP experience (e.g. SYSPRO) + solid commercial awarenessKnowledge of AS9100/IATF16949/ISO9001Confident with KPIs, data, reporting and continuous improvementLean experience (Yellow Belt minimum) Desirable: CRM deployment, Green Belt, Level 5 qualification in Leadership & Management. Ready to move forward?If you’re a Customer Services Manager looking for your next challenge in Segensworth, we’d love to hear from you.Apply today or contact me directly for a confidential chat. Kingdom People are acting as an Recruitment Agency in relation to this vacancy.