Jobs, fresher vacancy - Visits Receptionist • UK

Company: Ad Warrior Ltd

UK

Visits ReceptionistLocation: East Riding of YorkshireSalary: £22,932 per annumVacancy Type: PermanentAbout The RoleMake a Meaningful Impact Every DayAre you passionate about supporting families and individuals during challenging times? Do you thrive in a role that blends compassion, organisation, and teamwork? Forward Trust is seeking a dedicated Prison Visits Centre Reception Worker to join our dynamic Connections Team at HMP Millsike.This is a pivotal role in delivering our core Connections Services, which include: Connections VisitsFamily and Relationship SupportHealth, Wellbeing & Substance Misuse Services As the first point of contact for visitors to the prison, you’ll help create a welcoming and respectful environment, easing the emotional stress of visits while ensuring security and operational efficiency.Key Responsibilities Greet and register visitors, ensuring punctuality and accurate documentationCreate a calm, supportive reception environment to reduce visitor anxietyProvide practical advice, emotional support, and signposting to relevant servicesCollaborate with Family & Relationship Practitioners and external agenciesMaintain confidentiality and uphold security protocolsManage the Visits Helpline and respond to enquiries promptlyKeep the reception area clean, organised, and stocked with resourcesServe refreshments and assist with special visits or family events Partnership & Collaboration Work closely with prison security staff to ensure safe and smooth visitsSupport multi-disciplinary team meetings and safeguarding discussionsLiaise with external agencies to provide holistic support to visitors Continuous Improvement & Safeguarding Collect visitor feedback to improve service deliveryMonitor visitor flow and report operational issuesStay up-to-date through training and developmentEnsure all activities comply with safeguarding and security policies Administration & Flexibility Maintain accurate visitor logs and incident reportsHandle calls and enquiries related to visitsSupport a clean, welcoming reception spaceFlexibility required, including evenings and weekends Why Join Us?At Forward Trust, we believe in second chances and strong connections. You’ll be part of a team that makes a real difference in the lives of prisoners and their families—offering support, dignity, and hope.This position will include evening and weekend workingThis job is subject to enhanced DBS and Prison Vetting, a start date will not be confirmed until this has been completedAbout UsWe are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible workingTraining and development opportunitiesSimply Health Cashback Scheme (optional)Season Ticket Loan Scheme Cycle to work schemeCrisis Loan SchemeElectric Car Scheme3 x Wellbeing Days (pro rata'd for part time employees)Access to Blue Light Card25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) To ApplyIf you feel you are a suitable candidate and would like to work for Forward Trust, please proceed through the following link to be redirected to their website to complete your application.https://careers.forwardtrust.org.uk/vacancies/269/visits-receptionist.html