Jobs, fresher vacancy - Systems Administrator (m/w/d) • South West England

Company: Everience Benelux

South West England

Job DescriptionYou will be responsible for the continuous operational integrity of the The Client group’s system infrastructure, including the reservations system.Field of activity 1: Support level 2 and 3 Provide level 2 and 3 expertise support to users, in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.Participate in the Out of Hours support rota for IT Emergencies and System alerts. Deliverables :Treatment of ticketsDocumentation on new given subjectsAcceptable SLA respectedField of activity 2: Systems ManagementTo be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.To participate in the animation and definition of the system resources required by the applications, the consumption of system resources and plan their development in collaboration with suppliers and editors.To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging, office automation, disk storage, networks, backups, databases etc).To be responsible for the reservation system for providing responsive, professional & high quality, 2nd line technical IT support and customer.Ensure the associated documentary formalism (technical specifications, operating procedures)Deliverables : Updated BAU and projects documentation Optimising current processesesSLA on ticketsField of activity 3: incident management MissionsManage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and/or crisis.Deliverables :Documentation to update next an incident in order to progress for next time resolutionField of activity 4: Stakeholder relations MissionsTo manage internal or external partners in the context of deployment projects, continuous improvement actions, and skills transfer to the Service Desk as and when required.Deliverables : Become more and more autonomous for solving Systems request