Jobs, fresher vacancy - Customer Service Manager • UK

Company: NEATNEST CLEANERS LTD

UK

Job duties and Responsibilities: Serve as the main point of contact for clients regarding service delivery.Handle client inquiries, complaints, and feedback professionally and promptly.Build and maintain strong client relationships to encourage repeat business andreferrals.Ensure cleaning services are compliant with health and safety regulations.Conduct regular client check-ins and service reviews.Ensure cleaning standards meet or exceed client expectations and agreed servicelevels.Coordinate with cleaning staffs and operatives to resolve issues.Carry out site visits to inspect service quality and adherence to specifications.Liaise with cleaning staff, supervisors, and operations managers to relay client needs.Support the scheduling of cleaning teams to ensure service coverage.Provide customer service training to cleaning operatives if necessary.Investigate service complaints and coordinate effective resolution.Keep accurate logs of client issues, actions taken, and follow-up steps.Report significant service issues to senior management.Prepare and deliver regular customer satisfaction reports.Track service delivery KPIs and report on performance metrics.Assist with contract renewals and upselling additional services.Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: Ability to handle complaints, service queries, and client concerns calmly andefficiently.Ensuring service requests are accurately documented and fulfilled to clientexpectations.Able to respond effectively to changing customer needs and support serviceexpansionsExcellent verbal and written communication skillsAbility to interact professionally with domestic and corporate clients.Proven experience in relevant role.Knowledge of health & safety regulations in retail.A relevant bachelor’s or Master’s degree or diploma. Familiarity with customer satisfaction tracking tools and quality assurance processes.