Jobs, fresher vacancy - Quality Assurance Officer • Greater Manchester

Company: Together

Greater Manchester

Job DescriptionThe Quality Assurance Officer plays a key role within the 1st Line Risk Team, supporting both regulated and non-regulated mortgage activities by ensuring effective risk management and consistently fair customer outcomes. This role involves carrying out detailed quality assurance checks across operational, conduct, and compliance activities, ensuring colleagues adhere to process guidelines, company policies, and regulatory standards. You will be assessing the overall customer journey in line with Consumer Duty expectations, provide constructive feedback to enhance competence, and identify trends or process improvements that drive business efficiency and better outcomes. Typical duties include:Complete Quality Assurance activity in line with productivity expectationsMaintain SME knowledge of business procedures to ensure accurate, ‘right first time’ QA assessments are undertakenDisplay consistent decision-making and provide constructive feedback to colleagues to drive improvements in competence and customer outcomesHelp to identify key risks, trends and areas for improvement and ensure that both ‘best practice’ and common findings are shared with colleaguesTo escalate appropriately in the event of any significant regulatory or process breachesIdentify and escalate deficiencies in business procedures that are impacting customer outcomes or business effectiveness