Jobs in London - Food and Beverage Team Leader • London

Company: IBIS

London

Job DescriptionEnsures the high standard of services provided for guests and the attainment of the department's qualitative and quantitative targets.Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.Manages and motivates the teams in order to improve sales and the quality of F&B services.Improves the department's results by increasing sales and the productivity of F&B points of sale.Customer relationsEnhances guest satisfaction,Handles guest comments and complaints, ensuring follow-up,Develops close relationships with guests to encourage loyalty,Ensures guests receive a warm and personalized welcome,Professional Techniques / ProductionOrganises and supervises the preparation of points of sale according to activity forecasts,Checks that sales materials are well presentedCommercial / SalesSets daily sales targets for the teamAnalyses guests' comments and shares them with the teamKeeps close track of what the competition is doing, and encourage upselling techniquesDevelops excellent relations with guestsManagement and AdministrationSupervises purchasing for the restaurant, manages stocks and checks that, Accor Shop purchasing targets are met as decided by the brand,Ensures that the equipment and cultural assets of the department remain in good condition and working orderFlexible to cover and manage last minute operational challenges i.e. delay flight, staff sicknessEnsures that food and beverage costs comply with requirements defined by the hotel and the brandHygiene / Personal safety / EnvironmentIs responsible for keeping the equipment and furniture in good condition,Ensures machinery works reliably and follows up any technical work,Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respectedSets up an action plan based on the hygiene analysis results and tracks implementationApplies and ensures application of the hotel's security regulations (in case of fire etc)Is responsible for the security of people and property in the area under his/her remitMaintain high grooming and uniform standards and make sure employees are strictly abiding by it