Jobs, fresher vacancy - Senior Manager, Expert Services Management - CRM & Industry Workflows • Surrey

Company: ServiceNow

Surrey

Job DescriptionWe seek a Senior Manager for our growing Expert Services organization in EMEA Central, focused on all aspects of leading an expert team of resources (Business and Technical Consultants) in timely, high quality delivery work for ServiceNow customers. This work can consist of consultation, advisory guidance, and implementation work relating to the ServiceNow CRM & Industry Workflows (Customer Service Management, Field Service Management, Sales Order Management, Telco Service Management) products and processes. What you get to do in this role: Provides business and/or technical leadership with our Consultants, Customers, and Partners. Leading and growing a team of experts who consult, implement, and configure the ServiceNow Technology Workflows products for our customers and with our partner ecosystem. Support services sales teams in sales pursuits, to ensure the accurate solution and scope are being proposed Partner with internal teams to support training, enablement, product management, and best practices organizations. Promote continuous improvement practices for delivery/engagement materials Manage and prioritize multiple and complex initiatives successfully Key Performance Measurements may include but are not limited to: Talent recruitment and development Drive productivity and utilization of your own work and your teams Help to maintain and improve customer satisfaction (CSAT) scores Drive ServiceNow product consumption and/or adoption Partially customer-facing role with some travel within EMEA